Refund policy
1. How do I return my purchased items?
If your purchases do not fit, or if you’ve simply changed your mind, you’re welcome to return them for a size exchange or refund. Please see our Return Policy for details.
To return items to YesStyle, you need to request a RMA (Return Merchandise Authorization) number within 14 days of receiving the items. Here are two (2) ways to request an RMA number:
1. Use our RMA request page (only for Unwanted Returns and Size Exchanges)
Log into "My Account"
Click the specific order number that contains the items you wish to return. Below the list of purchased items, you will find a link titled "Start a return request?" Click to start the RMA request process.
Don’t forget to send back your returns within 30 days of the RMA issue date. If you wait too long we may not be able to process your return.
2. Contact our Customer Service Department
RETURN POLICY
You are welcome to return any items purchased from YesStyle EXCEPT the following:
Opened beauty products, or health and beauty supplements
Buy 1 Get 1 Free items
Clearance items marked on their product page with the notice “Clearance items are not eligible for return, exchange or refund.”
Items with hygiene concerns, including but not limited to:
Swimwear
Innerwear, Shapewear and Underwear
Bodysuits and Playsuits
Earrings
Wigs and Hair Pieces
Cosplay and Party Costumes
Please return the items to our United States and Canada logistics partners or to YesStyle’s Hong Kong office. We suggest you return the items using registered mail to avoid lost packages.
We are happy to arrange a replacement or refund of the item’s price for items returned with a Return Merchandise Authorization (RMA) number. Please return items in their original condition with their original packaging and tags or labels. We may not be able to process your return if it does not have a RMA number, or if the items are not complete or in their original condition. We are sorry but we are unable to offer refunds or returns if you suspect the items caused an allergic reaction or adverse skin condition.
We issue YesStyle Credit as our default refund method. YesStyle Credit may be applied to future purchases at YesStyle.com. More about YesStyle Credit refunds .
Please note that coupon discounts as well as shipping and handling fees are not refundable.
If you request a replacement but we do not have stock of your items, we will issue a refund of the item’s price instead.
All replacement items will be shipped back to you using Standard shipping service.
At YesStyle, we do our very best to assist with return requests. However, in case of frequent returns or suspected abuse of our policies, YesStyle’s decision regarding return requests will be final.
2. How are refunds for returned items handled?
Our default refund method is YesStyle Credit. You can apply YesStyle Credit towards future purchases at YesStyle.com. YesStyle Credit will usually be granted within 7 days of return processing. You may read more about YesStyle Credit in the "Payment Currencies - Credits and Coupons" section of our help pages.
If you wish for a refund in a specific payment method, we will be happy to do so. Just inform our Customer Service Department when requesting a product return that you wish to receive a refund via a specific payment method. Depending on your bank or payment processor, a refund may take up to 14 business days to appear in your account, or even longer depending on individual banks.
3. What should I do if the items I received are damaged or incorrect?
A Return Merchandise Authorization (RMA) for defective/incorrect items needs to be issued by our Customer Service Department, who can be contacted via this link to start the process.
To speed up item replacement, please provide photos of the item defects. You may send us photos using this link: https://www.yesstyle.com/en/help/contact-us.html/hfi.5
If we determine that your items are defective, we’ll cover your return shipping costs as long as the items were returned via Air Mail or Registered Mail. Return shipping costs will be refunded in YesStyle Credit within seven (7) days of receiving your return. We are sorry but we will not refund return shipping costs for other shipping methods, including Courier Service or Express Mail.
4. The item that I returned doesn’t seem to be in stock. Will you still send me a replacement?
We are sorry, but sometimes your returned products will sell out quickly - they must be very popular! Don’t worry, if we can’t provide replacement items, we’ll issue a refund instead.
5. Can I drop off my return at the return address provided?
As much as we’d like arrangements to be more convenient for customers, our return locations are sadly unable to receive drop off returns. We suggest customers mail items to the stated address with a tracking number to better track the status of their return.
6. I have not received a refund yet, but I see from my tracking number that the items were already delivered. When will I get my refund?
We will be happy to check the status of your refund once you provide us with the tracking number and courier name. Please send the information to our Customer Service Department for further checking.
7. Who will be responsible for the return shipping cost of returned items?
If we find that your returned items are defective, we will gladly refund the return shipping cost to you in YesStyle Credit provided that you used Air Mail or Registered Mail. However, we will not be able to arrange return shipping refunds for unwanted item or size exchange returns.